MVP: There are too many examples of poor leadership, but what are you doing to improve your own leadership?
I wrote this week’s emails based on a poignant story from a reader about how she had been trying to grow as a leader, trying to be conscientious, trying to treat people well, and it just didn’t seem to be working.
She became discouraged and realized that she was beginning to check out, to not care. Just like many others in her organization.
A friend was trying to get internet service to her new home. The salesperson she spoke with told her that there was a problem with her account and that she would need to wait six weeks to get it resolved before they could get internet set up. My friend explained that she was going to go with another company and the “sales” person said she understood and made no effort to resolve the situation.
My four kids have all worked in food service, at multiple places, and their experiences are almost universally the same. Mismanagement created stressful and unrewarding working conditions that eroded the customer experience.
These are the stories that drive me to write these messages for you each day. We must get better at developing leaders!