It was predictable

Colleagues,

Yesterday I shared the framework for routine and predicable issues. Today we will look at an example of predictable.
 
Every morning at 6:00 am this email arrives at your inbox. 
 
Mara and I have worked hard to develop a standard operating process (SOP) to make sure that what I write gets delivered to you on time and in shape every day.
 
Despite our SOP, every now and then something goes wrong. Because we work on different schedules (Mara at night, me in the day), we can’t always communicate to deal with an issue.
 
You may remember two weeks ago that there was a repeat email. Our SOP didn’t cover the situation that arose. Now, we have a backup plan:

• I keep a list of the emails that generate the most engagement – the “greatest hits.”
• Now, if we have an issue pop up, Mara can go to the greatest hits list and plug one in.

 
It isn’t ideal, but it is acceptable – just in case.
 
What’s something that you know will happen at some point, but you can’t be sure when?
 
Do you have a simple contingency plan?
 
Cheers!
 
Frederick