Feeding off the crowd

Colleagues,

On Saturday, we went to see Ranford Almond in concert. One of the things that made it a great show was how Ranford and the crowd played off of each other. We typically think of concerts as events in which the crowd gets something from the musician, but it is definitely a two-way street as the musician also draws energy from the crowd.
 
Of course, there is a leadership lesson here. 
 
As a leader, you should be a lighthouse, and we’ve talked about that before (here). We haven’t really talked about the dynamic that can occur between you and the people you serve when you do a great job being that lighthouse.
 
This week try focusing on those light house concepts and then monitor your own emotions and mental outlook. Are you also feeding off of those lighthouse interactions?
 
I hope so. 
 
In case you forgot, here is how you become a lighthouse:

• Smile: all the time. Do this even with a mask as smiling with your face will also show through your eyes.
• Use names: Try to always say a person’s name. If just passing by, simply smile and say, “Good morning Ms. Jones!”
• Positive comments: Make as many positive comments to people as possible. Be as specific as possible.
• Be present: 
  • When you are with someone, block out everything else, face them and look at them.
  • When passing by, for one-three seconds, focus on them as the only person in the world.

 
Do good and be well,
 
Frederick