The diagram shows a continuum of events along two axis:
This gives us four quadrants (yes, I love quadrants):
The framework is helpful in getting us to be more proactive.
For routine issues, we should invest time creating standard operating processes (SOPs) and in helping others be able to execute those SOPs.
For predictable issues, we should have some sort of minimally viable plan in place.
For surprising issues, we first need to pause, and then get help.
This is a rough draft of a new framework. Any feedback you can give me would be greatly appreciated. You can email me by clicking here or simply replying to this email.